Certified Medical Assistant (CMA)

The Certified Medical Assistant (CMA) performs both clinical and administrative duties to support providers and ensure efficient patient care within a busy pediatric practice. The CMA works closely with physicians, nurse practitioners, patients, and families to deliver high-quality care while maintaining a positive and professional environment.

Clinical Duties

• Room patients and obtain vital signs, height, weight, and medical histories.
• Prepare patients for examinations and assist providers during procedures.
• Administer vaccines, injections, and medications as directed by the provider and within scope of practice.
• Perform point-of-care testing, including strep, flu, RSV, COVID-19, and urine testing.
• Collect, label, and prepare laboratory specimens for processing.
• Document patient information accurately in the electronic medical record (EMR).
• Provide patient and parent education regarding medications, treatments, and follow-up care.
• Maintain exam rooms and ensure adequate supplies and equipment are available.
• Follow infection control, safety, and HIPAA guidelines.

Administrative Duties

• Assist with patient check-in and check-out as needed.
• Schedule appointments, referrals, and follow-up visits.
• Verify insurance information and obtain authorizations when necessary.
• Answer and route incoming phone calls professionally and efficiently.
• Process prescription refill requests and provider messages.
• Maintain accurate patient records and medical documentation.
• Coordinate communication between patients, families, pharmacies, specialists, and healthcare providers.

Required Skills and Abilities

• Excellent interpersonal and customer service skills.
• Strong verbal and written communication skills.
• Ability to work effectively with children and families.
• Strong organizational skills and attention to detail.
• Ability to prioritize responsibilities in a fast-paced clinical environment.
• Knowledge of medical terminology, pediatric procedures, and infection control practices.
• Proficiency with electronic medical records and Microsoft Office applications.
• Ability to maintain confidentiality and professionalism at all times.

Required Education and Experience

• Graduate of an accredited Medical Assistant program from a recognized institution, such as: Community College Medical Assistant Program Or another accredited Medical Assistant training program
• Minimum of one (1) year of clinical Medical Assistant experience preferred; pediatric experience highly preferred.

Required Certification

• Current Certified Medical Assistant (CMA) credential through the American Association of Medical Assistants (AAMA); or
• Current Certified Clinical Medical Assistant (CCMA) credential through the National Healthcareer Association (NHA).
• Certification must have been obtained by successfully passing the national certification examination administered by AAMA or NHA.
• Current CPR/BLS certification required or must be obtained within 90 days of hire.

Physical Demands

• Prolonged periods of standing, walking, and sitting.
• Frequent use of computers and medical equipment.
• Ability to lift and move up to 25 pounds.
• Ability to assist pediatric patients as needed during examinations and procedures.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.